Job Description
Hala Mobility Solutions Pvt. Ltd. is India’s pioneering multi-modal EV-sharing platform that provides affordable and sustainable last-mile transit. As a Field Recruiter, you’ll help expand our operations by onboarding riders, managing their live activation, and handling operations challenges on the ground.
Requirements
- Rider Sourcing & Onboarding: Identify, screen, and recruit delivery riders through local job drives, referral programs, physical outreach, and digital channels.
- Live Status Management: Monitor riders’ app status to ensure they're activated on the platform; troubleshoot issues like app login, activation errors, or network problems that hinder live performance.
- Wallet & Payout Coordination: Guide riders through wallet setup, recharge procedures, payout reconciliation, and address any delays or discrepancies efficiently.
- Vehicle Issue Support: Liaise with operations or maintenance teams to resolve vehicle-related problems such as breakdowns, damages, or servicing needs—ensuring riders can work smoothly.
- Recover Assets from Non-performing Riders: Proactively locate and recover company vehicles from riders who aren't active or performing, especially those under tenant agreements. Collaborate with internal operations and maintain proper documentation of recoveries.
- Stakeholder Communication & Reporting: Maintain accurate records of onboarding, live status, wallet/payout issues, vehicle incidents, and recoveries. Provide regular updates to managers and coordinate with Ops, Finance, and Support teams.
- Required Qualifications: High school diploma or equivalent; graduates or candidates with experience in last-mile logistics or blue-collar field roles preferred. Previous exposure to gig economy operations or shared mobility hiring is a plus. Proficiency with smartphones and common apps, especially those used for recruiting or rider support.Comfortable working independently in outdoor and dynamic environments.
