Privacy Policy

• 1. Introduction:
  Welcome to Hala Mobility. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
• 2. Information Collection:
  We collect various types of information, including:
  • •Personal Information:
    Name, email address, phone number, PAN Card, Aadhaar Card and your local address proof
  • •Usage Data:
    This information is primarily used for issuing the rental services to you.
  • •Location Data:
    Geographical information to offer location-based services such as charging points, swap stations, service stations.
  • •Contact Information:
    We use your contact list to enhance safety checks and help recover vehicles if needed.
  • •Cookies and Tracking Technologies:
    Data collected through cookies to enhance user experience.
• 3. Use of Information:
  We use the collected information to:
  • • Provide and improve our services.
  • • Personalize user experience.
  • • Communicate with you regarding updates, promotions, and customer service.
  • • Analyze usage patterns to enhance our website functionality.
• 4. Data Sharing:
  We may share your information with:
  • •Service Providers:
    Third-party vendors who assist in providing our services such as charging points, battery swap and service and maintenance providers.
  • •Legal Requirements:
    Compliance with legal obligations, in case of any theft, loss of vehicle or any emergencies.
  • •Business Transfers:
    In the event of a merger, acquisition, or sale of assets.
• 5. Security Measures:
  We implement various security measures to protect your data, including:
  • • Encryption of sensitive information.
  • • Regular security audits and assessments.
  • • Restricted access to personal data.
• 6. User Rights:
  You have the right to:
  • • Access your personal information.
  • • Request correction of inaccurate data.
  • • Request deletion of your personal information.
  • • Opt-out of marketing communications.
  • •
• 7. Account Deletion:
  You can delete your account by emailing to us on support@halamobility.in with your name and mobile number. Post 45 days your account will be deleted from our platform
• 8. Cookies and Tracking Technologies:
  We use cookies to:
  • • Remember your preferences.
  • • Analyze site traffic and usage.
  • • Provide targeted offers.
• 9. Changes to the Privacy Policy:
  We may update this policy periodically. We will notify you of any significant changes by posting the new policy on our website.
• 10. Contact Information:
  For any privacy-related inquiries or concerns, please contact us at:
  • • Email: support@halamobility.in
  • • Phone/WhatsApp: +91-9032550527
  • • Address: First Floor, Plot No. 32, Survey No. 135, Brundavan Colony, Gandipet Main Road, Narsingi, Hyderabad, Telangana 500075
• 11. Face Data Information for Identity Verification (KYC):
  During the KYC verification process, the application collects a facial image (selfie) voluntarily provided by the user to verify identity by matching it with the submitted government identification document (Aadhaar).
  • • The facial image is used solely for identity verification, fraud prevention, and account security purposes, and may also be used as the user’s profile image within the application.
  • • The application does not sell, share, or disclose facial data to third parties.
  • • Facial images are retained only while the user account remains active and are permanently deleted when the user deletes their account, subject to applicable legal requirements.

We are focused on leading our business as per these standards, with the specific end goal of ensuring that the privacy of individual data is secure and maintained.