Privacy Policy

Hala Mobility India Private Limited ("Hala", "We", "Us" or "Our") is committed to protecting the privacy and confidentiality of personnel who access and use the MSIL mobile application/platform made available by Hala on iOS and Android (the "App" or "Platform" or "MSIL Ride"). The App is deployed for internal operational use by an organisation (the "Organisation") within its facilities and enables the authorised Organisation's personnel to operate Hala vehicles and view associated operational information. For the purposes of the Privacy Policy, the Organisation refers to any organisation utilising the App.

This Privacy Policy ("Privacy Policy") explains how Hala collects, uses and discloses information relating to personnel who have been authorised by the Organisation to access and use the App for operational purposes ("User", "Users", "You" or "Your"). Hala processes such information solely for the purpose of providing the Services to the Organisation and shall not use the information in any manner other than as described in this Privacy Policy.

By accessing or using MSIL Ride, You acknowledge that You have been authorised by the Organisation to do so for internal operational purposes and that Your use of MSIL Ride is subject to this Privacy Policy. By using MSIL Ride, You consent to the processing of information as described in this Privacy Policy for the purpose of providing the Services to the Organisation.

The Organisation is responsible for obtaining all necessary consents and providing required notices to its personnel regarding the collection and use of information through the App.

1. INFORMATION COLLECTION

Hala may collect the following types of information:

  • Personal Information: Includes information provided by the Organisation or User such as name, employee ID, mobile number, and email address.
  • Usage and Technical Data: Hala may collect information about how the App is accessed and used, including IP address, device ID, device type, operating system, and App usage details (e.g., date and time of access).
  • Location Data: To facilitate vehicle operation and safety, the App may collect real-time geographic location of the mobile device and the vehicle.

2. USE OF INFORMATION

Hala processes information solely for the following purposes:

  • To enable access and use of the App and vehicles by authorised personnel.
  • To track vehicle location for operational efficiency and safety.
  • To respond to User queries and technical support requests.
  • To generate reports and analytics for the Organisation regarding fleet usage and performance.
  • To comply with legal and regulatory obligations.

3. DATA SHARING AND DISCLOSURE

Hala may share information in the following circumstances:

  • With the Organisation: Operational data and User details are shared with the Organisation that authorised Your use.
  • With Service Providers: Hala may engage third-party vendors to provide services such as cloud hosting, data analytics, and technical support. These vendors have access to information only to perform tasks on Hala's behalf.
  • Legal Requirements: Hala may disclose information if required by law or in response to valid requests by public authorities or to protect the rights, property, or safety of Hala, the Organisation, or others.

4. DATA SECURITY

Hala implements appropriate technical and organisational measures to protect information against unauthorised access, loss, or disclosure. This includes encryption and restricted access protocols.

5. DATA RETENTION

Hala retains information for as long as necessary to provide the Services to the Organisation or as required by applicable law. Upon termination of the agreement with the Organisation, Hala will delete or de-identify information in accordance with its data retention policy and legal obligations.

6. USER RIGHTS

Users may access, update, or correct their information through the App or by contacting the Organisation. Hala will cooperate with the Organisation to handle requests for data deletion or export of operational data to the extent technically feasible.

7. DATA OWNERSHIP

Information or data generated from the Organisation's use of the fleet is made available to the Organisation via the Dashboard. Nothing in this Privacy Policy transfers intellectual property in the platform or Services to the Organisation.

8. CHANGES TO THIS PRIVACY POLICY

Hala may update this Privacy Policy from time to time to reflect changes in the Services, security practices, or legal requirements. Material updates will be communicated to the Organisation. The updated Privacy Policy is effective upon publication.

9. GRIEVANCE OFFICER

The name and contact details of the Grievance Officer are provided below:

  • Name: Mohammad
  • Phone No: +91 8800952071
  • E-mail Address: shahab@halamobility.in

10. GOVERNING LAW

The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hyderabad.

11. SEVERABILITY

Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

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