Terms of Use

• 1. Acceptance of these terms:
  These terms govern your use of the Hala app, the Hala website at halamobility.in, and the rental of vehicles from Hala Mobility India Private Limited ("Hala", "we", "us" or "our"). By creating an account, booking a vehicle, or using our website, you agree to these terms.
  
  Our Privacy Policy explains what personal data we collect and how we use it, and forms part of these terms. Please read it alongside this document.
• 2. Eligibility:
  You must be 18 years or older to create a Hala account and rent a vehicle, whether a low speed or a high speed vehicle. For high speed vehicles you must also hold a valid driving licence for that class of vehicle.
  
  You must provide a valid government issued ID and complete our KYC process before your first booking.
• 3. KYC and account verification:
  To book or rent a vehicle you must complete KYC by submitting a government issued ID, currently Aadhaar and PAN, along with proof of local address such as a recent electricity bill, and a selfie photo for identity verification. High speed vehicle renters must also submit a valid driving licence.
  
  You confirm that all information and documents you submit are accurate, current and belong to you. Hala may suspend or terminate your account if we find any document to be false, expired or belonging to someone else.
• 4. Booking and rental plans:
  Hala offers vehicles on a daily, weekly or monthly subscription basis, on a lease for a fixed term, or for outright purchase, as shown in the app at the time of booking. Pricing, plan duration and vehicle availability are as displayed in the app and may change from time to time.
• 5. Operational hours:
  Vehicles must be picked up and dropped off at a designated Hala hub or swap station between 9 a.m. and 7 p.m., Monday to Saturday, unless we agree otherwise in writing.
• 6. Security deposit and refund:
  Where a security deposit is charged, it will be refunded to your original payment method within 7 business days of the vehicle being returned in good condition to a Hala representative.
  
  The deposit may be withheld, in full or in part, to cover damage to the vehicle, unpaid fines, or other amounts you owe us under these terms.
• 7. Return of the vehicle and your responsibility:
  
  • • You must return the vehicle in the same condition it was given to you, normal wear and tear excepted.
  • • If the vehicle is damaged during your rental period, you are responsible for the cost of repair.
  • • If you identify a fault with the vehicle immediately on receiving it, you are entitled to a full refund or a replacement vehicle.
  • • If you return the vehicle early for any other reason, you remain liable for the rental amount for the period you had booked.
  • • If the vehicle is not returned within the agreed time, or is kept more than 12 hours past the booked return time, a charge of Rs 100 per hour will apply.
  • • If the vehicle is not returned and we do not hear from you within 48 hours, Hala may file a police complaint and take any other lawful action to recover the vehicle.
• 8. Ownership of vehicles:
  All vehicles, batteries, chargers and related equipment remain the property of Hala at all times. Selling, pledging or otherwise transferring any Hala vehicle or equipment without our written consent is a serious breach of these terms and may lead to legal action.
• 9. Safety:
  You must follow all applicable traffic laws and safety guidelines while riding, and wear a helmet at all times.
• 10. Insurance:
  Hala vehicles carry insurance coverage as described in the app. If you are involved in an accident or a similar emergency, contact our customer support team right away so we can guide you through the claim process. Where you are covered under our group insurance, you may be asked to provide nominee details for that policy.
• 11. Payments:
  Payments, refunds and security deposits are processed through our payment partner, Cashfree. You authorise us and our payment partner to process the payment method you provide for rent, deposits, fines and other charges under these terms.
• 12. Personal data protection:
  We collect and use your personal data, including KYC documents, location, contact details and payment information, as described in our Privacy Policy. By using Hala you consent to that collection and use for the purposes explained there.
  
  If you have a concern about how your data is handled, you may write to our Grievance Officer using the contact details in section 18.
• 13. Communications:
  By creating an account you agree to receive service related messages from us, including OTPs, booking confirmations, payment updates and safety notices, by SMS, WhatsApp, email or push notification.
• 14. Rider partners deployed to business clients:
  If you are onboarded as a rider partner and deployed to one of our business clients, such as a food delivery or quick commerce company, that client may independently verify your background and conduct its own checks as part of your engagement with them. The data shared for this purpose is limited to what is needed to verify and manage your deployment, as described in our Privacy Policy.
• 15. Suspension and termination:
  We may suspend or terminate your account if you breach these terms, provide false information, misuse a vehicle, or where required by law. You may close your account at any time by writing to support@halamobility.in with your name and registered mobile number.
• 16. Limitation of liability:
  Hala is not liable for indirect or consequential loss arising from your use of a vehicle or the app, except where such liability cannot be excluded under applicable law.
• 17. Grievance redressal:
  If you have a complaint about a booking, a vehicle, or these terms, please contact our customer support team first. If the issue is not resolved, you may escalate it to our Grievance Officer, whose details are below.
  • • Name and designation: Mohammad Shahab
  • • Email: support@halamobility.in
  • • Phone and WhatsApp: +91 9032550527
• 18. Contact us:
  
  • • Address: Plot No. 18/2, 3rd Floor, Sector III, Huda Techno Enclave, Madhapur, Hyderabad, Shaikpet, Telangana, India 500081
  • • Email: support@halamobility.in
  • • Phone and WhatsApp: +91 9032550527
• 19. Governing law:
  These terms are governed by the laws of India, and courts in Hyderabad, Telangana will have exclusive jurisdiction over any dispute arising from them.
• 20. Changes to these terms:
  We may update these terms from time to time. We will post the updated version on our website and app with a new effective date, and continued use of Hala after that date means you accept the updated terms.